Receptionist Portal

Welcome to Alan R. Harrison Law. How may I help you today?

Call Handling

All calls go through the form link above.

The above link is a form that is dynamic, meaning the follow up questions change as you answer the questions in front of you.

To help you understand our business a bit better, the following information is a general idea of what we do and how calls are handled.

Areas We Serve

Estate Planning and Probate

All Idaho Counties

Guardianship*

Bannock Bonneville Bingham Butte
Clark Custer Fremont Jefferson
Lemhi Madison Teton

*If the client needs Guardianship and is outside of these counties, leave a message for Alan.

New Callers

We practice in the following areas:

  • Estate Planning, including:
    • Wills, Trusts, Powers of Attorney
  • Guardianship or Conservatorship, including:
    • minor, developmental disability or incapacity
  • Probate

We offer:

  • free 15 minute consultations (in-office, over the phone, and via zoom)
  • paid 60 minute consultations (in-office and via Zoom).

60 minute consultations are $250, due at the time of the meeting. If Alan R. Harrison Law is reteined to complete the matter, this price is credited to the desired services. 

While we generally do not take any cases that are contested or headed for litigation, we DO handle litigation for Guardianship and Conservatorship, and for Probate as needed.

Existing Clients with Current Matters

  • Attempt to contact us at our direct line (except as noted below). If we are available, do a transfer.
  • If not available:
    • Take a message and forward it to us; or
    • Transfer them to our direct line to leave a message on our voice mail.

Existing Clients with Past Matters

  • If this is a brand new issue, then the preference is to fill out the intake form with the information for the new issue.
  • If they want to speak with the person who they have a relationship with, then follow the same protocol for clients with current matters.

Note: If they choose to speak directly with staff, please advise them that if they have a new matter to discuss it may be quicker to schedule a meeting with us so we can give them the time they need.

New Caller Needs Other Services

We sometimes handle business filings, adoptions, and real estate law. For these types of situations schedule a 15 minute General Consultation. If the caller is unsure, take a message and a staff member will reach out to the caller.

We Do NOT handle criminal law, family law, bankrupcy, personal injury, or civil litigation.

  • If the caller appears calm and open to guidance from a qualified attorney, then we refer to Murray, Zeil, and Johnston – (208) 528-4188 for criminal or family law.
  • If the caller is not calm and open to guidance from a qualified attorney, then do not give a referral.
  • We do not currently have referrals for any other type of law.

Returning a Call

If the caller is returning a call from our office, please:

  • during office hours – transfer to the person who left the message
  • after office hours – transfer to voice mail or take a message as appropriate

If the person does not know who left the message, look at the staff directory to determine who to transfer the call to.

Calling to Reschedule/Cancel an Appointment

If the caller wants to reschedule an appointment:

  • Use the Firm Calendar (or click on the appropriate link in the table below) to schedule a new appointment.
  • Send us a message to let us know to cancel the other appointment.

If the person wants to cancel, please send us a message and let us know. If possible, please identify the reason why.

Please Note: If they had a General Consultation Scheduled they will need to leave a message for the person they were meeting with to reschedule. 

Estate
Planning
Guardianship
of an Adult
Guardianship
of a Minor
Probate
15 minute – Free 15 minute – Free 15 minute – Free 15 minute – Free
Phone Phone Phone Phone
Zoom Zoom Zoom Zoom
In-Office In-Office In-Office In-Office
60 minute – Paid 60 minute – Paid 60 minute – Paid 60 minute – Paid
Zoom Zoom Zoom Zoom
In-Office In-Office In-Office In-Office

Calls from the Court

If anyone from the court calls and they know who they want to speak with:

  • during office hours – transfer to the person who they wish to speak with
  • after office hours – transfer to voice mail or take a message as appropriate

If the caller is unsure, and the matter is related to Probate, transfer to Alan.

If the caller is unsure, and it is regarding Guardianship, transfer to Amy.

Calls from other Attorneys

If another attorney calls:

  • during office hours – transfer to the person who they wish to speak with
  • after office hours – transfer to voice mail or take a message as appropriate

If the lawyer does not know who they need to talk to, it is gernerally Alan.

Staff Member Contact Info

Direct phone numbers:

Staff Member Role Number Email
Alan Harrison Attorney, Probate (208) 506-5778 arh@aharrisonlaw.com
Laura Wallis Estate Planning, Office Manager, oversees vendors (208) 506-5548 laura@aharrisonlaw.com
Amy Minzghor Guardianship and Conservatorship (208) 506-5794 amy@aharrisonlaw.com
Karen Hassel Community Relations No direct line at this time. Take a message and forward it to us. karen@aharrisonlaw.com

 

Finding Our Office

Our office is located at 1070 Riverwalk Drive, Suite 257, Idaho Falls, ID 83402.

  • We are located in Taylor Crossing, east of the Eagle Rock fountain, next to the Snake River, north of Pancheri Drive.
  • When you arrive in the lobby on the second floor, you will find our suite down the hallway to your left.